Refund policy

At FleuronDeLuxe, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below to understand your options and our procedures.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• The item is defective or damaged upon receipt.
• The item received is not as described on the website.
• The item was shipped in error (wrong item shipped).

Non-Refundable Items

Certain items are not eligible for a refund, including:

• Items that have been used or worn.
• Items that have been altered or customized after purchase.

How to Request a Refund

To initiate a refund, please contact our customer service within 30 days of receiving your order. Provide your order number and details of the issue.

Processing Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy, please contact us at support@fleu rondeluxe.com.